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Returns / Warranty Policies

RETURNS POLICY

You may return most new, unopened items within 30 days of delivery. All items are subject to a $25.00 restocking fee. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

You should expect to receive your refund within four weeks of giving your package to the return shipper. However, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.

The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

 

LIFETIME WARRANTY 

 

RMJ Tactical LLC warrants to the original owner that the knife will be free from defects in materials, finish and /or workmanship. RMJ Tactical will without charge, repair or replace, at our (RMJ Tactical’s) option, any knife returned for Warranty work and found to be defective by RMJ Tactical. The knife must be shipped by owner, prepaid and insured, together with a description of the problem and must be accompanied by the original bill of sale and your charge or credit receipt or any satisfactory proof of the original date of purchase. Please email contact@rmjtactical.com to give formal notice of the warranty return before mailing return, so we can contact you to understand your complaint and insure the prompt resolution of your complaint. RMJ Tactical will cover return shipment costs and insurance for valid claims.

 

 

 

WHAT IS COVERED

 

This Warranty covers replacement parts and labor.

 

WHAT IS NOT COVERED

 

This Warranty does not cover normal wear, resharpening of the blade, damage caused by neglect, abuse, misuse or the failure to perform normal or necessary maintenance, disassembly of any knife by any person other than RMJ Tactical’s Warranty department, or shipping costs for returned knives.

 

Do not use your knife as a screwdriver, pry bar, chisel, stepping stool or punch. Do not throw your knife or use it for any purpose other than cutting. Do not disassemble your knife. Do not sharpen your knife on a power grinding wheel. Any of these acts will void your Warranty.

 

Repair or replacement as provided under this Warranty is the exclusive remedy of the consumer. RMJ Tactical shall not be liable for any incidental, reliance, or consequential damages or breach of implied Warranty on this product, including any damage to person or property. RMJ Tactical’s liability under any circumstances is limited to the purchase price. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

 

This knife has only one use, as a cutting tool. RMJ Tactical’s knives carry no warranty except as expressly contained herein. RMJ Tactical disclaims all warranties of merchantability and fitness for a particular purpose other than for use as a cutting tool. There are no warranties which extend beyond the description contained herein. Please review the Warranty information and proper knife care / safety instructions provided with each knife.

 

RESHARPENING

 

 RMJ Tactical’s products are delivered with a razor sharp edge! We encourage you to care for, clean and hone / resharpen your RMJ Tactical product using your favorite stone, hone or manual sharpening system to keep your blade ready. If you would rather that we resharpen your knife, we will gladly re-sharpen your RMJ Tactical knife to a factory razor sharp edge. If you prefer us to sharpen your blade, or if you may have neglected to maintain your edge for a while, simply ship your knife to us. We'll not only sharpen it, but we will also inspect the knife for any warranted repairs and "tune" the knife for optimum performance. Simply ship the knife to RMJ Tactical’s address, postage paid and insured. 

 

Contact

Email: Contact@rmjtactical.com

Phone: 423-756-4300



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